Shipping policy

Shipping Policy

We currently offer free standard shipping within the United States.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed. Orders are not usually processed or shipped on weekends or holidays.

Shipping Time

Estimated delivery time is 3–7 business days after processing.

Delivery times are estimates only and are not guaranteed. Shipping delays may occur due to carrier delays, weather, holidays, high order volume, or other circumstances outside of our control.

Shipping Rates

Standard U.S. Shipping: Free

Shipping Locations

At this time, we primarily ship within the United States. If shipping options are not available for your location at checkout, we are currently unable to ship to that address.

Order Tracking

Once your order has been processed and shipped, you may receive tracking information by email. Please allow time for tracking updates to appear after your package has been handed to the carrier.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible at support@thenaturalhaircare.com.

Lost, Stolen, or Delayed Packages

Once an order is handed to the shipping carrier, delivery is handled by the carrier. We are not responsible for lost, stolen, delayed, or misdelivered packages, but we will do our best to help you resolve the issue.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, defective, or incorrect, please contact us at support@thenaturalhaircare.com as soon as possible with your order number and photos of the issue so we can review and help make it right.

Contact

For any shipping questions, contact us at:

support@thenaturalhaircare.com